SLA's - DSE Connect

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SLA (Service Licenes Agreement)

Customises Solutions made for you.

Giving you confidence when you need it the most.

DSE Group understands that after-sales support is critical to ensuring business operational continuity. We have therefore offer customised SLA packages based on value-added services and response times to suit your specific requirements and budget.

DSE Group acknowledges the significant investment you make when purchasing a solution. This is reflected in our own investment in the manpower and tools necessary to support our SLAs, ensuring we always deliver on our promises.

Our SLA offerings include:
Guaranteed response times
Hot swap / loan equipment
Call Desk support
Preventative maintenance
Software updates
Equipment repair / replacement
Passion for technology
Technology is changing at a rapid rate and it’s important to be aware of these changes. At Solid we love technology and we’re studying new ways of improving the tools we use, not only for the benefit our clients, but also to help our staff work more efficiently.

Passion for people
Our people are the heart of our business. They know how to build honest and long-term relationships. Combined with the most sophisticated tools available, they will always find solutions and deliver the answers in the best way possible.
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