LTE Uncapped T&C's - DSE Connect

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Terms and Conditions: Smart-Broadband Uncapped Wireless
1. Security Mania T/A DSE Group Standard terms and conditions apply.
2. Security Mania T/A DSE Group reserves the right to amend this offering’s terms and conditions, from time to time.
3. RICA shall apply.
4. Subscription to Security Mania T/A DSE Group’s SmartBroadband Uncapped Wireless services is subject to the LTE network coverage and network availability within the selected LTE base stations.
5. The SmartBroadband Uncapped Wireless service is a fixed wireless broadband service and subscribers will be required to consume the service within the location of the physical address supplied during the application process, through which Security Mania T/A DSE Group is making this offer available to the public.
6. Acceptable use policy will also apply where Security Mania T/A DSE Group deems a subscriber to be abusing the service and throttling may be implemented across all traffic types in times where the network is under strain and with the express aim of providing a quality service across the network for all users. This is subject to the AUP as outlined below.
7. SmartBroadband Uncapped Wireless services operate on shared radio resources and Security Mania T/A DSE Group reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on Security Mania T/A DSE Group’s mobile broadband network. Such restrictions include, but are not limited to, throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications.
8. A subscriber may not provide network services from their account (for example, you may not use your account to operate as an FTP server).
9. Security Mania T/A DSE Group’s LTE network operates a radio controlled core network which is a shared radio resource and could from time to time become strained due to radio resource intensive programs. This impact negatively on other user’s broadband experience or the performance of Security Mania T/A DSE Group systems or networks. In such instances; Security Mania T/A DSE Group reserves the right to limit such activities should the need arise.
10. Security Mania T/A DSE Group reserves the right to terminate a user from its network if he/she is found to be causing harmful interference to Security Mania T/A DSE Group’s network through using jamming devices or equipment violating the type approval standards.
11. A subscriber may not employ automated electronic or mechanical processes designed to defeat network inactivity time­outs. Such tools include, but are not limited to, repetitively pinging the host.
12. The SmartBroadband Uncapped Wireless Service can only be used within the borders of South Africa.
13. The SmartBroadband Uncapped Wireless SIM shall not be used for purposes of Server hosting or international bypass. Failure to adhere to these conditions shall be a breach of this product’s terms and conditions and Security Mania T/A DSE Group will have the right to immediately suspend the service.
14. The SIM shall only be used on the device provided as part of the deal on a 24 month contract except in such instances as the device is under repair or being replaced by Security Mania T/A DSE Group and is substituted by another Security Mania T/A DSE Group similar device.
15. Security Mania T/A DSE Group reserves the right to suspend/terminate this service when any fraudulent activity is suspected to have occurred.
16. Security Mania T/A DSE Group Mobile reserves the right to terminate this promotion at any time without prior notification, however Security Mania T/A DSE Group shall endeavour to publish a notice on our website informing consumers of such decisions.
17. The MultiSIM and Data MultiSIM Service will not be allowed on the SmartBroadband Uncapped Wireless plans.
18. No carry­over to the following calendar month shall apply to the SmartBroadband Uncapped Wireless service and all inclusive benefits shall reset at the beginning of each calendar month.
19. Security Mania T/A DSE Group’s LTE network currently supports voice calls however a subscriber on the SmartBroadband Uncapped Wireless service will have to call support on 0861 373 911 through any means of communication available to them to request that the voice capability be enabled on their service.
20.  A flat rate of R2.75 on a per second billing basis will apply for any voice call on the SmartBroadband Uncapped Wireless plan.
21. SMS is enabled for normal usage, notification and balance enquiry.
22. SMS charges shall be set at 50c/SMS and MMS charges shall be set at 50c/MMS.
23. Prices include VAT.
24. The SmartBroadband Uncapped Wireless service shall be available on a 24 month contract only.
25. The SmartBroadband Uncapped Wireless offer is now available through the traditional Security Mania T/A DSE Group owned stores.
26.  Subscribers that wish to sign­up for the (AS PER QUOTE) SmartBroadband Uncapped offer will be able to apply for the service through Security Mania T/A DSE Group’s online channel via the online portal, traditional Security Mania T/A DSE Group owned stores, Direct Sales Force 3rd Party channel.
27. There will be limited spaces available per base station. The (AS PER QUOTE) SmartBroadband Uncapped offer will be on a first come first served basis during the promotion period.
28. Security Mania T/A DSE Group reserve the right to withdraw any of its LTE base stations at any stage of the promotion as there is strictly limited space available.
29. Security Mania T/A DSE Group reserve the right to withdraw base stations from the Uncapped (AS PER QUOTE) offer with no warning.
30. Subscribers will receive a SIM card and a Huawei LTE Wi­Fi router with the SmartBroadband Uncapped Wireless package.
31. It must be stressed that the SmartBroadband Uncapped Wireless service is a fixed wireless service which must be used in a fixed location and not for mobility. The SmartBroadband Uncapped Wireless subscriber shall not be able to roam on MTN’s 3G network.
32. Existing Security Mania T/A DSE Group consumer/mobile/SMBS customers may apply for the SmartBroadband Uncapped Wireless service. Existing SmartHome, SmartOffice and Fixed Line customers will not be able to migrate their current services to the SmartBroadband Uncapped Wireless service, but will be required to apply for the service as a new service.
33. Existing LTE B593 subscribers that wish to migrate to the SmartBroadband Uncapped service can only do so by submitting their applications via the applicable sales channels.
34. Security Mania T/A DSE Group shall endeavour to ensure that LTE coverage is available where Security Mania T/A DSE Group stipulates it has LTE coverage. Security Mania T/A DSE Group shall not, however, be held responsible for a customer’s failure to access the Internet in areas that are not eligible for the  SmartBroadband Uncapped Wireless service.
35. Cancellations of existing LTE orders shall only take place once the customer has received his/her SmartBroadband Uncapped Wireless service having elected to migrate to this offer.
36. Security Mania T/A DSE Group is not liable for any loss or damage to your property or equipment arising out of the provision, installation or maintenance and/or use of the service.
37. Subscribers on the SmartBroadband Uncapped Wireless service shall be able to purchase Once­Off /Recurring data Bundles.
38. The Once­Off data Bundles shall expire at the end of the following calendar month from date of purchase.
39. Inclusive data bundles will expire at the end of the current calendar month.
40. Security Mania T/A DSE Group’s LTE network is supported on the 2300MHz TDD Radio frequency spectrum and the experience may vary depending on the wall thickness at your premises.
41. Prices are valid at date of print.
42. Speeds may vary from time to time, LTE is a best effort network and no speeds are promised/ Guaranteed.
43. Security Mania T/A DSE Group & The ISP does do upgrades to the network and down times do happen from time to time.

E&OE. ACCEPTABLE USE POLICY:
1. Security Mania T/A DSE Group reserves the right to apply restrictions on an uncapped account if a customer’s behaviour is determined to be affecting the user experience of other customers on Security Mania T/A DSE Group’s mobile broadband network. Such restrictions include but are not limited to throttling a customer’s throughput speeds to an appropriate proportion of the actual port speed and / or shaping a customer’s bandwidth to limit the use of bandwidth intensive protocols and applications.
2. Examples of customer behavior which compromise Security Mania T/A DSE Group’s network performance include, for example, causing network congestion, include running excessive concurrent internet sessions or accessing excessive bandwidth intensive protocols such as Peer to Peer and news servers protocols (NNTP). In the event of such behaviors, Security Mania T/A DSE Group reserves the right to terminate the account of a SmartBroadband Uncapped Wireless customer whose usage is continuously affecting Security Mania T/A DSE Group’s network performance.
3. In order to assist a customer to be made aware of when his or her behavior is compromising Security Mania T/A DSE Group’s mobile broadband network performance, Security Mania T/A DSE Group will provide to the customer such information as is practically available. Once usage is indicated as being dangerously high, Security Mania T/A DSE Group reserves the right to suspend the relevant customer’s usage within 24 (twenty four) hours of usage having reached such levels. Customers who are restricted by Security Mania T/A DSE Group in the aforementioned manner in a calendar month will be returned to full service profile at the beginning of the next month.
4. The above controls will be implemented by Security Mania T/A DSE Group in addition to those set out elsewhere in this AUP regarding unlawful behavior.

MIGRATION RULES:
Customers are permitted to request a migration after 3­months into their contract.
Upward Migrations
1. An upward migration refers to the scenario when the subscriber wishes to move to a package of a higher base subscription than the existing package, during the fixed term portion of the agreement.
2. The subscriber may upward migrate without any penalties at any time during the fixed term agreement subjected to the differences in the base subscription.
3. The subscribers shall retain accumulated deal allocations when doing an upward migration. Please note the following:
• A: New offer starts immediately after Security Mania T/A DSE Group activates the service upon courier delivery and the customer being informed by the RICA agent. The commitment period for Base­to­Base will continue until the end of the new commitment period. E.g. Migrate from Internet Saver 1 of 24 months in month 12 to SmartInternet Saver 2 of 24 Months, which means the contract continue from month 12 until month 24 of the new offer, thereafter it will continue on a month to month basis.
• B: When doing migrations from “Base­to­Deal” and “Deal­to­Deal” and “Deal­to­Base”, the commitment period shall be set according to the new contract period and the associated terms and conditions.
• C: Base refers to the offer or service that is not linked to a device and deal refers to the offer or service that is linked to a device Downward migrations 1. A downward migration refers to the scenario when the subscriber wishes to move to a package of a lower base subscription than the existing package, during the fixed term portion of the agreement. 2. The Subscriber will be liable to pay an admin fee for a downward migration as per clause 4 below, which will be determined at the time of requesting the migration.
3. The Subscriber shall retain accumulated deal allocations when doing a downward migration.
4. Should the subscriber wish to migrate to the (AS PER QUOTE) Uncapped LTE service from a service with a higher monthly subscription than (AS PER QUOTE) then this will be allowed but the subscriber will need to sign a new 24 month contract for the (AS PER QUOTE) Uncapped LTE service. This is strictly subject to the availability of the (AS PER QUOTE) LTE Uncapped service and an available space on the base station in the subscriber’s area.
5. Security Mania T/A DSE Group Mobile shall, as a downward migration fee, recover the difference in handset pricing between the original and the newly selected packages as well as an administration fee. Please note the following:
• A: New offer starts immediately after Security Mania T/A DSE Group activates the service upon courier delivery and the customer being informed by the RICA agent. The commitment period for Base­to­Base will continue until the end of the new commitment period. E.g. Migrate from Saver 1 of 24 months in month 12 to Smart Saver 2 of 24 Months, which means the contract continue from month 12 until month 24 of the new offer, thereafter it will continue on a month to month basis.
• B: When doing migrations from “Base­to­Deal” and “Deal­to­Deal” and “Deal­to­Base”, the commitment period shall be set according to the new contract period and the associated terms and conditions.
6. Discounts that are applicable in the existing products shall not be carried over to the new contract/commitment period.
• Value added services (VAS) shall only be re­established on customer request and according to the eligibility of the new offering.
• Customers choosing to migrate to either upward or downward prior to the expiration of the contract/commitment period shall be able to do so; however admin fees and penalties shall apply where applicable.
The following rules shall apply to existing Security Mania T/A DSE Group mobile customers wishing to participate in the promotion:
1. Existing LTE B593/LTE B315 customers can migrate to the SmartBroadband uncapped wireless service by submitting an online application in the same manner as new customers subject to signing up a new 24 month contract.
2. Existing LTE B593/LTE B315 customers should note that a new LTE router will not be shipped should a customer migrate from a service where a B593/B315 was already provided.
3. Existing LTE B593 / B315 subscribers that wish to migrate to the SmartBroadband Uncapped service can only do so by submitting their applications via the applicable sales channel.
4. Existing LTE customers with an existing B593/B315, dongle or Mi­Fi will be allowed to migrate to the uncapped Deal with SIM, B315 router and Antenna bundled. Penalties will be waived for downward migrations.
5. All existing SmartHome, SmartOffice and Fixed wireline customers shall not be allowed to migrate to the uncapped product however they shall be allowed to apply for the SmartBroadband uncapped wireless service as a new service.
6. Normal cancellation and penalty rules shall apply for existing FMC and Fixed wireline customers that opt to cancel their existing FMC/Fixed services. Cancellation requests shall be channelled via normal cancellation channels and processes.
7. Should an FMC and/or Fixed wireline customer choose to keep their existing FMC and /or Fixed wireline services when signing up for the uncapped service, they shall receive two separate bills and shall maintain two separate account’s.
Early Terminations:
1. Early terminations refer to scenarios where the subscriber wishes to terminate the agreement prior to the agreement expiry date.
2. The subscriber shall be liable to pay upon early termination or cancellation of the contract, where applicable, any associated costs such as administration charges, outstanding device costs, service charges etc.
3. The early termination/cancellations fee will be calculated at the time of requesting the early termination. Service Conversions:
1. This refers to scenarios where subscriber wishes to sub from the post­paid account to either a hybrid account or a pre­paid option.
2. Early termination shall be applicable, but the subscriber shall be permitted to retain the originally assigned mobile number as allocated to, or ported over by Security Mania T/A DSE Group Mobile.
3. When a subscriber converts from a pre­paid product offering to a post­paid product offering, all free resources such as data deals, messaging deals shall be retained.
4. Upon sign­up and activation of a mobile contract, customers shall not be permitted to convert to another offering within a 3 month period.
5. Standard conversions rules shall apply pertaining to conversion of customers on a voice plan to a data plan and vice versa i.e. conversion from a SmartPlan 50 to a SmartInternet 2,5GB shall not be supported and vice versa.

Terms & Conditions update
Kindly be advised regarding the revised Fair Use Policy (FUP) for Uncapped LTE, DSE Group has listened to the concerns of its customers regarding the implementation of the FUP on our Uncapped LTE product and on 20 September 2016 it was revised the FUP as follows:
o   DSE Group will give customers an additional 100GB of full speed data per month. This means that customers would have to use in excess of 300GB of data per month before DSE Group’s FUP will be applied.
o   An additional 50GB data has been allocation for peer-to- peer services such as BitTorrent and Skype.
o   In the few instances where customers exceed the data allocation of 300GB DSE Group will offer 50GB of data at a reduced speed of 4MBps.
o   Should customers exceed the additional 50GB of data at 4Mps, DSE Group will deliver data at speed of 2Mpbs for the remainder of the month.
It is important to note that the data is never capped – in instances when our FUP is applied we continue to deliver data at reduced speeds. In instances where the speeds are reduced, customers can still enjoy speeds of 4Mbps and, only in sever instances, 2Mbps. A speed of 2Mbps is adequate for standard definition streaming to one screen across popular content streaming providers like Netflix and ShowMax.

Disclaimer
Security Mania T/A DSE Group may change terms and Conditions without prior Notice.
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